Refund & Return Policy

Effective Date: May 20, 2025

At Shrim Organic & Herbals, we strive to ensure you’re completely satisfied with your purchase. However, if you are not happy with your order, we’re here to help.

Returns

We accept return requests only if:

  • The product is damaged, defective, or incorrect
  • You notify us within 48 hours of delivery
  • The item is unused, unopened, and in its original packaging

To request a return, please email us at

shrimorganicsandherbals@gmail.com

 with:

  • Your order number
  • Photos of the product and packaging
  • Reason for return

Note: We do not accept returns for food items unless damaged or the wrong product was delivered, due to hygiene concerns.

Refunds

Once your return is approved and received:

  • A refund will be processed to your original payment method within 5–7 business days
  • If you paid via Cash on Delivery (COD), we will issue a refund via UPI or bank transfer

Shipping charges (if applicable) are non-refundable unless the error was on our end.

Replacements

If you received a damaged or wrong product, we’re happy to send a replacement free of charge. Just contact us within 48 hours of delivery.

Non-Returnable Items

The following items are not eligible for return or refund unless defective:

  • Dried fruits & vegetables (if opened)
  • Grocery items (if opened or used)
  • Personal care items (if used or opened)

Need Help?

Email: shrimorganicsandherbals@gmail.com

WhatsApp: +91-9901588912

Support Hours: Mon–Sat, 10 AM – 6 PM


Address: Desk No 36, Kokarya Business Synergy Center , Royal country , 8th Phase , Opp to Godavari Cafe , JP Nagar Phase 8 Bengaluru , Karnataka , 560083

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